Customer Service & Sales Sidekick

Challenge: Drawing on the GoLLM team’s decades of experience in the financial services (FS) and other sectors, we note the eternal challenge of customer service representatives and salespersons providing the right answers at the right time. Onboarding and upskilling are lengthy process, especially in highly regulated industries like FS. Fielding live conversations with customers require expertise that typically comes over time – sometimes months, more typically years.

Solution: To supercharge this process and ensure consistent, accurate, regulatorily appropriate responses, we equip Customer Service Reps and Salespersons with a GoLLM sidekick.  Referencing your internal knowledge database, we dynamically put suggestions in front of your employees based on their customer conversation.

Benefit: This approach allows your people to remain in the driver’s seat, enabling them to capture additional sales opportunities while cutting down on divulging mistaken or dated information. Benefits include higher customer satisfaction, more efficient and effective conversations, reduced employee churn, and greater revenues.

Industry/Category: Financial Services, Customer Service, Sales